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RBS tagged posts

The problem of a negative perception is that it often sticks

December 5, 2013, Categories  News Comments No comments

HeadacheTwenty-four million account holders of the Royal Bank of Scotland, NatWest and Ulster Bank (RBS) who tried to complete everyday transactions like paying for groceries at the check-out got a nasty surprise in the UK earlier this week.

Their credit and debit cards were rejected as a result of a technology glitch.

The error is understood to have occurred after a software update froze part of the banks’ computer systems and although this had been fixed, it created a backlog of more than 100 million transactions that were not paid in or out of bank accounts as they should’ve been...

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Why organisations need to build a successful enterprise based on real values and not just marketing

November 7, 2013, Categories  News Comments One comment

DespairEach day the marketing media is full of news of the latest campaigns, CRM tools and mobile developments that promise to take brand owners one step closer to their desired customer, client and supporter segments. That’s really exciting and of course there’s a growing industry of technology providers hungry to supply these leading-edge marketing solutions.

But building a successful enterprise takes more than just better marketing or even great products and services. A committed enterprise requires having a clear vision and purpose built on real values. Today, it’s not just what the business does but how it does its business.

For example, according to the latest Reader’...

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